Hello,
Explanation:
- When a issue with your equipment occurs you could open your app and create a issue.
- Simultaneously the app collects data from the equipment and saves it together with the issue.
- If needed you can use camera in smartphone to provide video/photo to the issue.
- If it can be resolved with support of community, you get a proposed solution in the app.
- If it requires a visit from your service center they will be informed.
- You will receive status updates regarding assigned technician and ETA (Estimated Time of Arrival)
- Technician will be able to query more information if you forgot to provide.
- When status is set to resolved you can provide feedback before confirming that it is solved
Potential benefits for Lely as product owner:
- Big data regarding equipment preformance and customer frrdback.
- Timestamps (uptime total, uptime since last service) for issues and data to identify trends to enable preventive scheduled services.
- Global monitoring of customer satisfaction regarding service level from service centers.
- ....
Kind Regards / Ola L
